Passenger Handling

Passenger handling training courses designed to support professional, safe, and efficient passenger service within aviation environments, helping staff develop operational awareness and deliver positive passenger experiences.

Passenger Handling

Airport Emergency Procedures Awareness (GEN06)

Learn essential aviation emergency procedures with this online course. Build confidence in handling incidents, emergencies, and safety responses.

£34.99Select options This product has multiple variants. The options may be chosen on the product page

Price excludes VAT (if applicable)

Airport Lounges (PAX13)

Improving operational awareness, communication and confidence in delivering safe, efficient and consistent lounge services to eligible passengers. Basic Food Safety certificate included.

£34.99Select options This product has multiple variants. The options may be chosen on the product page

Price excludes VAT (if applicable)

Airside Safety Awareness (GEN04)

Ramp safety training is mandatory for anyone working in the airside environment of a commercial airport. Learn about hazards in the airside environment and safety advice.

£34.99Select options This product has multiple variants. The options may be chosen on the product page

Price excludes VAT (if applicable)

Aviation Cyber Security and Data Protection Awareness

An essential course equipping aviation staff with the knowledge and skills to recognise, prevent, and respond to cyber threats in aviation.

£14.99Select options This product has multiple variants. The options may be chosen on the product page

Price excludes VAT (if applicable)

Basic Aviation – Introduction to Airport Operations (GEN01)

Provides an introduction to airport operations, ideal for new entrants into the industry. Learn key terms and make sense of the jargon used in commercial airport operations.

£19.99Select options This product has multiple variants. The options may be chosen on the product page

Price excludes VAT (if applicable)

Basic Aviation Safety and SMS (GEN02)

Essential general safety training for airport employees covers H&S responsibilities, noise awareness, fire safety, workplace accidents, aircraft damage reporting, first aid, and more.

£34.99Select options This product has multiple variants. The options may be chosen on the product page

Price excludes VAT (if applicable)

Course Package (Passenger Services)

This package is suitable for front of house passenger service roles, including Check-in and Gate Agents. Choose from our initial or refresher package.

Price range: £99.99 through £149.99Select options This product has multiple variants. The options may be chosen on the product page

Price excludes VAT (if applicable)

Course Package (Special Assistance Personnel)

This package is suitable for staff who provide special assistance to passengers with reduced mobility (PRM). Choose from our initial or refresher package.

Price range: £129.99 through £199.99Select options This product has multiple variants. The options may be chosen on the product page

Price excludes VAT (if applicable)

Customer Service (PAX01)

Understand customer behaviour, service expectations, and professional communication within airport environments. Practical advice to enhance the passenger handling experience.

£34.99Select options This product has multiple variants. The options may be chosen on the product page

Price excludes VAT (if applicable)

Dangerous Goods Regulations (DGR) for Passenger Handling Personnel

Designed for passenger handling personnel accepting passengers and baggage (e.g. check-in and gate staff). IATA function 7.5, previously known as Category 9.

£49.99Select options This product has multiple variants. The options may be chosen on the product page

Price excludes VAT (if applicable)

Dangerous Goods Regulations (DGR) for Special Assistance Personnel (PRM)

Designed for personnel who provide special assistance to passengers with reduced mobility (PRM) and make Electric Mobility Aids (EMAs) safe for travel.

£49.99Select options This product has multiple variants. The options may be chosen on the product page

Price excludes VAT (if applicable)

General Security Awareness Training (GSAT)

GSAT training is required for applicants or existing holders of a UK airport airside pass unless they have equivalent training. Bulk discounts available when you buy 10+ licences.

£8.99Select options This product has multiple variants. The options may be chosen on the product page

Price excludes VAT (if applicable)

Hold Baggage Reconciliation (HBR) for Check-in and Gate Staff

HBR training for staff who work on check-in or at the boarding gate. Typically required by Passenger Service Agents or Customer Service representatives.

Price range: £34.99 through £39.99Select options This product has multiple variants. The options may be chosen on the product page

Price excludes VAT (if applicable)

Human Factors in Airport Ground Operations (GEN03)

Discover how human performance and behaviour can influence safety outcomes. Learn how to reduce and mitigate errors by understanding human factors.

£49.99Select options This product has multiple variants. The options may be chosen on the product page

Price excludes VAT (if applicable)

Irregular Operations (PAX06)

Develop the knowledge and skills required to manage irregular operations in accordance with airline procedures and operational requirements.

£19.99Select options This product has multiple variants. The options may be chosen on the product page

Price excludes VAT (if applicable)

Manual Handling in Aviation Operations

Identify Manual Handling hazards in aviation and prevent injuries with our practical advice assessing the load, using lifting aids and lifting techniques.

£19.99Select options This product has multiple variants. The options may be chosen on the product page

Price excludes VAT (if applicable)

Frequently Asked Questions (FAQs)

Are payment plans available?

Personal customers can spread the course fees over 3 months using Klarna and PayPal ‘Pay Later’ at checkout.

(18+ only, subject to eligibility)

Do you offer bulk discounts?

Yes, view available discounts by selecting ‘i am buying for others’. You can also contact us to request a quote.

Is tutor support available?

Tutors provide support by email, phone and Microsoft Teams.

Yes, you can request tutor support here.

Are there deadlines?

You can study at your own pace. We do not set specific deadlines for assignments, but your overall course deadline is to complete within 12 months from purchase.

Can I fail the assignments?

If your written work does not pass first time, your tutor will provide feedback and advice and you can resubmit as many times as you need.

You can also arrange a call to discuss if required.

Do you offer in-house courses?

We can arrange classroom or online tutor-led courses upon request. This may be possible for groups of 4 or more people. Please contact us with your requirements for a quote.

When do I get the certificate?

Short course certificates are issued immediately upon completion.

Regulated course certificates are issued by the awarding organisation usually within 3-10 days from completion.

Can the course be tailored to my organisation?

Contact us to discuss tailoring this course to your organisation.

Ask a question or request a quote.

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