Description
IATA AHM1110 11.2 GEN08 | Approx. 12-16 hrs | Self-study online
The Supervision and Oversight course is designed for aviation professionals in supervisory roles, providing the tools and techniques needed to lead effectively, maintain safety standards, and drive operational excellence.
It is suitable for Team Leaders, Supervisors and Duty Managers. Ideal for those new to the role, or as part of a development programme to prepare for promotion into a supervisory position.
Individuals can study online at their own pace, or tutor-led courses can be arranged for groups of six or more candidates. This course includes a PDF certificate, issued upon completion of a knowledge assessment. Candidates are also provided with a competency assessment document that can be completed in the workplace to supplement the certificate.
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Learning Outcomes
By the end of this training, participants will be able to demonstrate the qualities of a supervisor:
- Communicate effectively and deliver positive and corrective feedback.
- Utilise the appropriate Assessment method of behaviour against SOPs.
- Prioritise operational needs, delegate, and identify gaps in operations.
- Support a culture of safety and open reporting.
- Deliver briefings to teams and check understanding.
- Use decision-making skills to ensure resources meet business demands.
- Manage conflicts and relationships.
- Manage performance and development of self and others.
- Set and communicate goals.
Assessment
Knowledge Assessment
This course includes a multiple-choice quiz that must be completed online and graded immediately, with a passing score of 80%. If you fail, you can re-attempt it, and tutor support is available. The certificate is awarded upon completion of this assessment.
Competency Assessment
IATA AHM1110 GEN08 recommends an element of practical training and assessment; therefore, upon completion of the online course, you will be provided a competency form that can be used to complement your certificate. This is optional, and can also be amended to your specific role or organisation.
Suitability
Who should do this course?
This is designed for anyone preparing for, or working in, a supervisory role in aviation ground-based roles. This includes ground handling service providers and cargo providers, such as:
- Team Leader
- Supervisor
- Duty Manager
Pre-requisites
This course is suitable for those with no prior knowledge. To access the content, learners must have access to the Internet and an individual email address.
Certificate
This course includes a PDF certificate that is available for immediate download upon successful completion.
