Ground Operations

Ground handling roles provide excellent career opportunities with airlines, airports and ground handling agents. Roles, responsibilities, tasks and salaries vary substantially across hundreds of employers.

Customer-facing tasks include check-in and boarding, with ramp based roles focusing on aircraft servicing and loading.

Roles within ground operations include: Passenger Services Agent, Ramp Agent, Ground Handling Agent, Aircraft Dispatcher, Aircraft Turnaround Coordinator, Operations Controller, and more…

Courses

Generic Courses

Aviation Basics (GEN01)

Provides an introduction to airport operations, ideal for new entrants into the industry. Learn key terms and make sense of the jargon used in commercial airport operations.

£19.99Select options This product has multiple variants. The options may be chosen on the product page

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Basic Aviation Safety and SMS (GEN02)

Essential general safety training for airport employees covers H&S responsibilities, noise awareness, fire safety, workplace accidents, aircraft damage reporting, first aid, and more.

£34.99Select options This product has multiple variants. The options may be chosen on the product page

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Human Factors in Airport Ground Operations (GEN03)

Discover how human performance and behaviour can influence safety outcomes. Learn how to reduce and mitigate errors by understanding human factors.

£49.99Select options This product has multiple variants. The options may be chosen on the product page

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Airside Safety Awareness (GEN04)

Ramp safety training is mandatory for anyone working in the airside environment of a commercial airport. Learn about hazards in the airside environment and safety advice.

£34.99Select options This product has multiple variants. The options may be chosen on the product page

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Manual Handling in Aviation Operations

Identify Manual Handling hazards in aviation and prevent injuries with our practical advice assessing the load, using lifting aids and lifting techniques.

£19.99Select options This product has multiple variants. The options may be chosen on the product page

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Safety Management System (SMS) (GEN05)

Learn about how aviation organisations use a Safety Management System (SMS) to enhance safety, and how your role can contribute to it.

Price range: £74.99 through £179.99Select options This product has multiple variants. The options may be chosen on the product page

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Emergency Procedures Awareness (GEN06)

Learn essential aviation emergency procedures with this online course. Build confidence in handling incidents, emergencies, and safety responses.

£34.99Select options This product has multiple variants. The options may be chosen on the product page

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Supervision and Oversight (GEN08)

Gain tools and techniques needed to lead effectively, maintain safety standards, and drive operational excellence. Ideal for Team Leaders, Supervisors and Duty Managers.

Price range: £124.99 through £299.99Select options This product has multiple variants. The options may be chosen on the product page

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Ground Occurrence Investigation (GEN09)

Identify the root cause of accidents and incidents in aviation. Produce corrective and preventative actions with practical advice on report writing and investigation techniques.

Price range: £124.99 through £199.99Select options This product has multiple variants. The options may be chosen on the product page

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Auditor Training (GEN11)

Learn about the principles of supplier oversight, including regulatory requirements, audit planning, risk assessment, evidence gathering, and structured reporting.

Price range: £99.99 through £199.99Select options This product has multiple variants. The options may be chosen on the product page

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Mental Health Awareness in Ground Operations

Discover the essentials of mental health awareness for yourself, your workplace, and the wider aviation industry with this short online course.

£34.99Select options This product has multiple variants. The options may be chosen on the product page

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Aviation Cyber Security and Data Protection Awareness

An essential course equipping aviation staff with the knowledge and skills to recognise, prevent, and respond to cyber threats in aviation.

£14.99Select options This product has multiple variants. The options may be chosen on the product page

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Ramp

Airside Driving (RMP03)

Ideal for new airside drivers, this course covers the responsibilities of an Airside Driving Permit (ADP) holder. Supplement with local practical training.

£49.99Select options This product has multiple variants. The options may be chosen on the product page

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Aircraft Loading and Unloading (RMP09)

Learn how the principles of safe aircraft loading and unloading. Raise awareness of handling ULDs, special loads, and understanding key loading documentation.

£49.99Select options This product has multiple variants. The options may be chosen on the product page

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Aircraft Loading Supervision (RMP17)

Essential knowledge and practical skills combining weight and balance awareness with handling procedures, documentation, and emergency response.

Price range: £124.99 through £349.99Select options This product has multiple variants. The options may be chosen on the product page

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Load Control

Aircraft Weight and Balance Principles (LOD01)

Learn about weight and balance principles. Discover the terminology used in load planning documentation and the importance of W&B procedures.

£49.99Select options This product has multiple variants. The options may be chosen on the product page

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Passenger Handling

Customer Service (PAX01)

Understand customer behaviour, service expectations, and professional communication within airport environments. Practical advice to enhance the passenger handling experience.

£34.99Select options This product has multiple variants. The options may be chosen on the product page

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Travel Document and Entry Requirement Checks

Develop the knowledge and skills required to verify passenger travel documentation and ensure compliance with destination and transit requirements.

£34.99Select options This product has multiple variants. The options may be chosen on the product page

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Passenger Assistance and Passenger with Disabilities (PWD) (PAX07)

Improve awareness, consistency, and confidence in delivering safe and respectful assistance throughout the passenger journey. Ideal for a range of passenger facing roles.

£34.99Select options This product has multiple variants. The options may be chosen on the product page

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Irregular Operations (PAX06)

Develop the knowledge and skills required to manage irregular operations safely and effectively in accordance with airline procedures and operational requirements.

£19.99Select options This product has multiple variants. The options may be chosen on the product page

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Special Category Passengers (PAX09)

Develop the knowledge and skills required to identify and handle special category passengers in accordance with airline procedures and operational requirements.

£34.99Select options This product has multiple variants. The options may be chosen on the product page

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Airport Lounges (PAX13)

Improving operational awareness, communication and confidence in delivering safe, efficient and consistent lounge services to eligible passengers. Basic Food Safety certificate included.

£34.99Select options This product has multiple variants. The options may be chosen on the product page

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Fixed Base Operator (FBO)

Dangerous Goods for FBO Multi-Skilled Operatives

Designed for personnel who work across functions, incl. check-in, gate, baggage handling and loading. IATA function 7.4 and 7.5, previously known as Category 8 and 9.

Price excludes VAT (if applicable)

Hold Baggage Reconciliation (HBR) for FBO Multi-Skilled Operatives

HBR training for staff who work both front and back of house, on check-in, boarding, baggage handling and aircraft loading. Ideal for Fixed Based Operator personnel.

£39.99Add to basket

Price excludes VAT (if applicable)

Hold Baggage Reconciliation (HBR) for Appointed Persons

HBR training is required by anyone involved in the hold baggage reconciliation process. View options available depending on the job functions carried out.

Price excludes VAT (if applicable)

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