Ground Operations
Ground-based roles provide excellent career opportunities with airlines, airports and ground handling agents. Roles, responsibilities, tasks and salaries vary substantially across hundreds of employers.
Customer-facing tasks include check-in and boarding, with ramp based roles focusing on aircraft servicing and loading.
Roles within ground operations include: Passenger Services Agent, Ramp Agent, Ground Handling Agent, Aircraft Dispatcher, Aircraft Turnaround Coordinator, Operations Controller, and more…
Aviation Basics (GEN01)
- Approx. 90 mins
- Online self-paced e-learning
- Aligned to IATA and IBAC standards
- PDF Certificate upon completion
- Start anytime - access for 6 months
Provides an introduction to airport operations, ideal for new entrants into the industry. Learn key terms and make sense of the jargon used in commercial airport operations.
Basic Aviation Safety and SMS (GEN02)
- Approx. 90 mins
- Online self-paced e-learning
- Aligned to IATA and IBAC standards
- PDF Certificate upon completion
- Start anytime - access for 6 months
Essential general safety training for airport employees covers H&S responsibilities, noise awareness, fire safety, workplace accidents, aircraft damage reporting, first aid, and more.
Human Factors in Airport Ground Operations (GEN03)
- Approx. 90 mins
- Online self-paced e-learning
- Aligned to IATA and IBAC standards
- PDF Certificate upon completion
- Start anytime - access for 6 months
Provides an introduction to airport operations, ideal for new entrants into the industry. Learn key terms and make sense of the jargon used in commercial airport operations.
Airside Safety Awareness (GEN04)
- Approx. 90 mins
- Online self-paced e-learning
- Aligned to IATA and IBAC standards
- PDF Certificate upon completion
- Start anytime - access for 3 months
Ramp safety training is mandatory for anyone working in the airside environment of a commercial airport. Learn about hazards in the airside environment and safety advice.
Aircraft Weight and Balance Principles (LOD01)
- Approx. 2-3 hrs
- Online self-paced e-learning
- Aligned to IATA and IBAC standards
- PDF Certificate upon completion
- Start anytime - access for 3 months
Learn about weight and balance principles. Discover the terminology used in load planning documentation and the importance of W&B procedures.
Ground Occurrence Investigation (GEN09)
- Approx. 3-6hrs
- Online or Tutor-led Workshop
- Aligned to IATA and IBAC standards
- PDF Certificate upon completion
- Start anytime - access for 3 months
Identify the root cause of accidents and incidents in aviation. Produce corrective and preventative actions with practical advice on report writing and investigation techniques.
Dangerous Goods for Passenger Handling Personnel
- Approx. 2 hrs
- Online self-paced e-learning
- IATA CBTA Functions 7.5
- PDF Certificate upon completion
- Start anytime - access for 3 months
Designed for passenger handling personnel accepting passengers and baggage (e.g. check-in and gate staff). IATA function 7.5, previously known as Category 9.
Dangerous Goods for Handling and Loading Personnel
- Approx. 2 hrs
- Online self-paced e-learning
- IATA DGR CBTA Function 7.4
- PDF Certificate upon completion
- Start anytime - access for 3 months
Designed for Handling and Loading Personnel, (e.g. ramp agents, bag hall agents, baggage handlers), referred to as function 7.4, previously known as Category 8.
Dangerous Goods for Load Planners and Aircraft Dispatchers
- Approx. 2-3 hrs
- Online self-paced e-learning
- IATA CBTA Functions 7.6, 7.8
- PDF Certificate upon completion
- Start anytime - access for 3 months
Designed for Load Planners, Aircraft Dispatchers, Operations Controllers and Turnaround Coordinators, IATA function 7.6 and 7.8, previously known as Category 10.
Dangerous Goods for Special Assistance Personnel (PRM)
- Approx. 2 hrs
- Online self-paced e-learning
- IATA CBTA Function 7.5 (adapted)
- PDF Certificate upon completion
- Start anytime - access for 3 months
Designed for personnel who provide special assistance to passengers with reduced mobility (PRM) and make Electric Mobility Devices (EMDs) safe for travel.
Dangerous Goods for Turnaround Coordinators
- Approx. 2-3 hrs
- Online self-paced e-learning
- IATA CBTA Functions 7.6, 7.8
- PDF Certificate upon completion
- Start anytime - access for 3 months
Designed for Load Planners, Aircraft Dispatchers, Operations Controllers and Turnaround Coordinators, IATA function 7.6 and 7.8, previously known as Category 10.
General Security Awareness Training (GSAT)
- Approx. 60-90 mins
- Online self-paced e-learning
- CAA/DfT Approved Syllabus
- PDF Certificate upon completion
- Start anytime - access for 3 months
GSAT training is required for applicants or existing holders of a UK airport airside pass unless they have equivalent training. Available after background checks are completed.
Hold Baggage Reconciliation (HBR) for Appointed Persons
- Approx. 2.5 hrs
- Blended (online and practical)
- CAA/DfT Approved Syllabus
- PDF Certificate upon completion
- Start anytime - access for 3 months
HBR training is required by anyone involved in the hold baggage reconciliation process. View options available depending on the job functions carried out.
Hold Baggage Reconciliation (HBR) for Check-in and Gate Staff
- Approx. 90 mins
- Online self-paced e-learning
- CAA/DfT Approved Syllabus
- PDF Certificate upon completion
- Start anytime - access for 3 months
HBR training is required by anyone involved in the hold baggage reconciliation process. View options available depending on the job functions carried out.
Hold Baggage Reconciliation (HBR) for Baggage Handling and Loading
- Approx. 90 mins
- Online self-paced e-learning
- CAA/DfT Approved Syllabus
- PDF Certificate upon completion
- Start anytime - access for 3 months
HBR training is required by anyone involved in the hold baggage reconciliation process. View options available depending on the job functions carried out.
Trainer and Assessor Courses
Aviation Train the Trainer Certificate (GEN10)
- Approx. 35 hrs
- Online or Tutor-led Workshop
- Aligned to IATA and IBAC standards
- PDF Certificate upon completion
- Start anytime - access for 6 months
Designed for trainers in the aviation industry, learn how to deliver engaging classroom, remote or practical training. Aligned to IATA AHM1110 GEN10 and CPD Accredited.
Aviation On-the-Job Trainer Certificate
- Approx. 5 hrs
- Online or Tutor-led Workshop
- Aligned to IATA and IBAC standards
- PDF Certificate upon completion
- Start anytime - access for 6 months
Designed for on-the-job trainers, also known as line trainers in the aviation industry to provide foundational knowledge of training responsibilities and techniques.
Aviation Assessor Certificate
- Approx. 15 hrs
- Online or Tutor-led Workshop
- Aligned to IATA and IBAC standards
- PDF Certificate upon completion
- Start anytime - access for 6 months
Learn about the principles of assessment and use various assessment methods to verify employees are competent in their aviation job role. CPD Accredited.
Level 3 Award in Education and Training
- Approx. 48 hrs
- Self-study or Tutor-led
- Ofqual Regulated Qualification
- PDF Certificate upon completion
- Start anytime - access for 12 months
A nationally recognised train-the-trainer and teaching qualification, with the option to include our aviation trainer certificate. Self-study, online or classroom-based courses.
Level 3 Award in Assessing Competence in the Workplace
- Approx. 54 hrs
- Self-study or Tutor-led
- Ofqual Regulated Qualification
- PDF Certificate upon completion
- Start anytime - access for 12 months
A regulated assessor qualification, with the option to include our aviation assessor certificate. Suitable for those who assess competence in the workplace.
Level 4 Award in Internal Quality Assurance (IQA)
- Approx. 90 hrs
- Self-study or Tutor-led
- Ofqual Regulated Qualification
- PDF Certificate upon completion
- Start anytime - access for 12 months
A nationally recognised IQA qualification, ideal for those who monitor and manage the quality of training and assessments, including Training Managers.