Ground Operations Training | Ground Handling

Ground Operations

Ground-based roles provide excellent career opportunities with airlines, airports and ground handling agents. Roles, responsibilities, tasks and salaries vary substantially across hundreds of employers.

Customer-facing tasks include check-in and boarding, with ramp based roles focusing on aircraft servicing and loading.

Roles within ground operations include: Passenger Services Agent, Ramp Agent, Ground Handling Agent, Aircraft Dispatcher, Aircraft Turnaround Coordinator, Operations Controller, and more…

Departments

Aviation Basics (GEN01)

Provides an introduction to airport operations, ideal for new entrants into the industry. Learn key terms and make sense of the jargon used in commercial airport operations.

Basic Aviation Safety and SMS (GEN02)

Essential general safety training for airport employees covers H&S responsibilities, noise awareness, fire safety, workplace accidents, aircraft damage reporting, first aid, and more.

Human Factors in Airport Ground Operations (GEN03)

Provides an introduction to airport operations, ideal for new entrants into the industry. Learn key terms and make sense of the jargon used in commercial airport operations.

Airside Safety Awareness (GEN04)

Ramp safety training is mandatory for anyone working in the airside environment of a commercial airport. Learn about hazards in the airside environment and safety advice.

Aircraft Weight and Balance Principles (LOD01)

Learn about weight and balance principles. Discover the terminology used in load planning documentation and the importance of W&B procedures.

Ground Occurrence Investigation (GEN09)

Identify the root cause of accidents and incidents in aviation. Produce corrective and preventative actions with practical advice on report writing and investigation techniques.

Dangerous Goods for Passenger Handling Personnel

Designed for passenger handling personnel accepting passengers and baggage (e.g. check-in and gate staff). IATA function 7.5, previously known as Category 9.

Dangerous Goods for Handling and Loading Personnel

Designed for Handling and Loading Personnel, (e.g. ramp agents, bag hall agents, baggage handlers), referred to as function 7.4, previously known as Category 8.

Dangerous Goods for Load Planners and Aircraft Dispatchers

Designed for Load Planners, Aircraft Dispatchers, Operations Controllers and Turnaround Coordinators, IATA function 7.6 and 7.8, previously known as Category 10.

Dangerous Goods for Special Assistance Personnel (PRM)

Designed for personnel who provide special assistance to passengers with reduced mobility (PRM) and make Electric Mobility Devices (EMDs) safe for travel.

Dangerous Goods for Turnaround Coordinators

Designed for Load Planners, Aircraft Dispatchers, Operations Controllers and Turnaround Coordinators, IATA function 7.6 and 7.8, previously known as Category 10.

General Security Awareness Training (GSAT)

GSAT training is required for applicants or existing holders of a UK airport airside pass unless they have equivalent training. Available after background checks are completed.

Hold Baggage Reconciliation (HBR) for Appointed Persons

HBR training is required by anyone involved in the hold baggage reconciliation process. View options available depending on the job functions carried out.

Hold Baggage Reconciliation (HBR) for Check-in and Gate Staff

HBR training is required by anyone involved in the hold baggage reconciliation process. View options available depending on the job functions carried out.

Hold Baggage Reconciliation (HBR) for Baggage Handling and Loading

HBR training is required by anyone involved in the hold baggage reconciliation process. View options available depending on the job functions carried out.

Trainer and Assessor Courses

Aviation Train the Trainer Certificate (GEN10)

Designed for trainers in the aviation industry, learn how to deliver engaging classroom, remote or practical training. Aligned to IATA AHM1110 GEN10 and CPD Accredited.

Aviation On-the-Job Trainer Certificate

Designed for on-the-job trainers, also known as line trainers in the aviation industry to provide foundational knowledge of training responsibilities and techniques.

Aviation Assessor Certificate

Learn about the principles of assessment and use various assessment methods to verify employees are competent in their aviation job role. CPD Accredited.

Level 3 Award in Education and Training

A nationally recognised train-the-trainer and teaching qualification, with the option to include our aviation trainer certificate. Self-study, online or classroom-based courses.

Level 3 Award in Assessing Competence in the Workplace

A regulated assessor qualification, with the option to include our aviation assessor certificate. Suitable for those who assess competence in the workplace.

Level 4 Award in Internal Quality Assurance (IQA)

A nationally recognised IQA qualification, ideal for those who monitor and manage the quality of training and assessments, including Training Managers.