Description
IATA AHM1110 11.2 GEN09-05 | Self-study online | 45-60 mins
The Investigation Interview Techniques in Aviation course provides learners with the knowledge and skills to conduct effective investigative interviews following incidents and accidents. It focuses on gathering accurate, reliable information through clear communication, active listening, and structured questioning.
Participants will explore how interview behaviour, Just Culture principles, and human factors influence interview outcomes. The course also addresses managing different interviewee behaviours, avoiding common errors, and recording information objectively to support fair, professional investigations and continuous safety improvement.
This content is also available within the more in-depth Ground Occurrence Investigation (GEN09) course.
Learning Outcomes
By the end of this course, learners will be able to:
- Understand the importance of planning and preparation before conducting an interview.
- Communicate effectively and listen actively during investigative interviews
- Use appropriate questioning techniques to gather accurate information
- Manage different interviewee behaviours professionally
Assessment
This course contains a multiple-choice quiz, which must be completed online and graded immediately with a passing score of 80%. If you fail, you can re-attempt it, and tutor support can be provided upon request.
Suitability
Who should do this course?
This is suitable for anyone in an aviation role who may be tasked with interviewing colleagues. This is not intended for recruitment interviewing.
Pre-requisites
This course is suitable for those with no prior knowledge. To access the content, learners must have access to the Internet and an individual email address.
Certificate
This course includes a PDF certificate that is available for immediate download upon successful completion.
Validity
The certificate does not expire. However, your company policy may require refresher training or additional role-specific training.
