Description
IATA AHM1110 PAX09 | Approx. 60 mins | Self-study online
The Special Category Passengers (PAX09) course provides learners with the knowledge required to identify and handle passengers who require additional consideration or specific procedures throughout the air travel journey. It focuses on correct application of handling requirements, communication, and compliance with airline procedures and regulations.
Participants will develop an understanding of different special category passenger types, including families, unaccompanied minors, high value passengers, and those travelling under specific conditions such as medical cases or authority direction. The course emphasises accurate identification, clear communication, and coordination between operational teams to ensure safe, consistent, and efficient handling across all stages of the passenger journey.
Learning Outcomes
By the end of this course, learners will be able to:
- Identify different types of special category passengers
- Recognise when additional handling or procedures are required
- Apply basic check-in, seating and handling requirements
- Understand the use of SSR codes
- Describe handling for unaccompanied minors, families and expectant passengers
- Explain procedures for passengers travelling with weapons or firearms
- Explain the handling of inadmissible persons and deportees
- Apply key principles of safety, communication and compliance
Assessment
This course contains a multiple-choice quiz, which must be completed online and graded immediately with a passing score of 80%. If you fail, you can re-attempt it, and tutor support can be provided upon request.
Suitability
Who should do this course?
This course is suitable for airport, airline, and ground handling personnel involved in the identification and handling of special category passengers during the air travel journey.
It is intended for staff responsible for passenger processing at check-in, boarding, gate operations, and other stages of the passenger journey, where accurate application of procedures, awareness of passenger needs, and effective coordination are essential.
Pre-requisites
This course is suitable for those with no prior knowledge. To access the content, learners must have access to the Internet and an individual email address.
Certificate
This course includes a PDF certificate that is available for immediate download upon successful completion.
