Description
IATA AHM1110 PAX13 | Approx. 90 mins | Self-study online
The Airport Lounges (PAX13) course provides learners with the knowledge needed to deliver professional, effective service in airport lounge environments. It focuses on lounge procedures, passenger access management, operational documentation, and the safe use of lounge equipment to support a high-quality passenger experience.
Participants will develop an understanding of lounge operations, service standards, and professional interaction with eligible passengers. The course emphasises operational awareness, clear communication with passengers and colleagues, and coordination among teams to maintain consistent service standards within the lounge.
The course also includes our Basic Food Safety Awareness in Food Service course, which supports safe food-handling practices within the lounge environment.
Learning Outcomes
By the end of this course, learners will be able to:
- List common tasks required to open and close the lounge
- Greet and welcome customers to the lounge
- Identify lounge equipment and safety features
- Maintain food hygiene standards
- Complete all required paperwork correctly
- Recognise opportunities to up-sell products
- Efficiently manage the lounge stock
Assessment
This course contains a multiple-choice quiz, which must be completed online and graded immediately with a passing score of 80%. If you fail, you can re-attempt it, and tutor support can be provided upon request.
Suitability
Who should do this course?
This course is suitable for airport, airline, and ground handling personnel involved in the operation and management of airport lounge services.
It is intended for staff responsible for supporting passengers within lounge environments, including verifying lounge access, managing facilities, maintaining service standards, and completing operational procedures to ensure a safe and professional lounge experience.
Pre-requisites
This course is suitable for those with no prior knowledge. To access the content, learners must have access to the Internet and an individual email address.
Certificate
This course includes a PDF certificate that is available for immediate download upon successful completion.
