Description
IATA AHM1110 PAX07 | Approx. 60 mins | Self-study online
The Passenger Assistance and Passengers with Disabilities (PWD) course provides learners with the knowledge required to support passengers with disabilities and reduced mobility throughout the air travel journey. It focuses on safe handling procedures, correct application of assistance codes, and effective communication to ensure a respectful and accessible passenger experience.
Participants will develop an understanding of disability types, assistive services, mobility aids, and accessibility requirements within airport and aircraft environments. The course emphasises operational awareness, safety considerations, and clear coordination between airport staff, ground handlers, and flight crew to support safe and compliant passenger assistance.
Learning Outcomes
By the end of this course, learners will be able to:
- Provide safe, respectful assistance to passengers with disabilities and reduced mobility
- Recognise visible and hidden disabilities, including appropriate use of assistance indicators
- Understand assistive services and mobility aids used in air transport
- Handle passenger-owned wheelchairs and other mobility equipment correctly
- Communicate effectively with passengers who have different communication needs
- Support accessibility and consistent passenger care across airport and aircraft environments
Assessment
This course contains a multiple-choice quiz, which must be completed online and graded immediately with a passing score of 80%. If you fail, you can re-attempt it, and tutor support can be provided upon request.
Suitability
Who should do this course?
This course is suitable for airport, airline, and ground handling personnel involved in providing assistance to passengers with disabilities or reduced mobility.
It is intended for staff responsible for supporting passengers during check-in, boarding, aircraft handling, and other stages of the passenger journey, where understanding assistance procedures, mobility aids, and accessibility requirements is essential.
Pre-requisites
This course is suitable for those with no prior knowledge. To access the content, learners must have access to the Internet and an individual email address.
Certificate
This course includes a PDF certificate that is available for immediate download upon successful completion.
