Description
IATA AHM1110 11.2 GEN03 | Approx. 90 mins | Self-study online
This Human Factors in Aviation Ground Operations course is designed to increase awareness of the limitations of human performance and their impact on aviation safety. Understanding human factors is essential for reducing errors, preventing incidents, and building a strong safety culture in aviation.
Suitable for front-line operational staff, this course provides essential knowledge and practical strategies to prevent human performance failures. It can be used as part of initial employee training or as ongoing professional development for aviation ground crews.
Topics
- Motivation and Attitude
- Human Behaviour
- Ergonomics and Musculoskeletal Disorders (MSD)
- Effects of Psychoactive Substances
- Situational Awareness
- The Dirty Dozen
Learning Outcomes
By the end of this course, learners will be able to:
- Understand the concept of human factors.
- Recognise the importance of health and well-being at work.
- Identify the effects of human failure in the workplace.
- Use countermeasures to prevent performance failures.
Assessment
This course contains a multiple-choice quiz, which must be completed online and graded immediately with a passing score of 80%. If you fail, you can re-attempt it, and tutor support can be provided upon request.
Suitability
Who should do this course?
This course is designed for all employees who work in airport operations. For example:
- Passenger Services Agent
- Ramp Agent / Ground Handling Agents
- Aircraft Dispatcher
- Re-fuelling agent
- Cleaning staff
- Catering staff
- Supervisors and Managers
Pre-requisites
This course is suitable for those with no prior knowledge. To access the content, learners must have access to the Internet and an individual email address.
Certificate
This course includes a PDF certificate that is available for immediate download upon successful completion.
Validity
The certificate is valid for 3 years, although your employer may require more frequent refresher training.
